How eLearning Reworked Onboarding At Nets

The programs have remodeled the best way that we now onboard our new starters and outcomes are already starting to point out!

— Ivona Drezga, HR Administration Specialist

Background

Nets is a supplier of digital fee options based over 50 years in the past in Copenhagen. They’re devoted to creating and managing its fee enterprise on a world stage. From their headquarters positioned in Denmark, they serve purchasers from the monetary and banking sectors throughout Europe. Their portfolio is tailor-made to fulfill world, regional, and native market or particular person consumer necessities.

One of many challenges in creating this challenge was attempting to determine alternative ways of displaying all of the technical knowledge in a manner that was simple to comply with. Our aim was to remodel all of the tables and schemes into new varieties that will be fascinating sufficient to encourage customers to find info on their very own.

— Karmela Peček, Educational Designer at eWyse Company

Problem

Firms that function inside or across the monetary sector are incessantly mandated to offer coaching to workers, as a lot of the work is accountable to worldwide rules round areas similar to fraud safety, Know-Your-Buyer necessities, or Anti-Cash Laundering.

Nets used to offer all such coaching periods for workers in a conventional face-to-face or instructor-led setting. This led to quite a few issues, because the onboarding of latest staff would typically must be delayed till there was an sufficient quantity to justify the expense. This meant that the brand new starters would typically have to attend for weeks earlier than they have been inducted correctly.

We tackled this problem by discovering a theme, or an fascinating angle for every course. We used matters that included Western motion pictures, house and astronauts, trying to find bugs, popular culture references, and so on. Due to this fact, though the content material is very complicated, the usage of humor, gamification, or different participating ways meant that the learners benefited from and really loved the training expertise.

— Martina Osmak, former COO at eWyse Company

Additionally, the Topic Matter Consultants who carried out the coaching have been sometimes senior-level staff. This meant that the time they spent onboarding was time they weren’t engaged of their core, high-value actions. This course of was repeated every month as new staff wanted to be regularly onboarded, which meant that the problem was a steady drawback that wanted to be addressed.

Along with this useful resource misallocation, there have been some high quality points. Programs have been routinely video-recorded to permit for learners to evaluation the content material after the dwell coaching session had been accomplished. This meant that it was virtually unimaginable to have interaction with the content material, particularly as a few of the coaching modules have been in extra of an hour in size.

Working with the eWyse crew was an absolute pleasure. The programs have remodeled the best way that we now onboard our new starters and outcomes are already starting to point out, with quicker onboarding of latest hires, in addition to a discount in workload strain for our senior colleagues, who now spend extra of their time on core actions.

— Ivona Drezga, HR Administration Specialist at Nets CEE

Resolution

Nets selected to work with eWyse, who instantly began the method of making a set of compelling, participating, and enjoyable eLearning programs.

With a excessive variety of separate topic areas, it was essential that the programs have been created with the identical look and consistency. Shut cooperation with Mercury Processing Providers Worldwide meant that the entire content material was produced on this manner and that, additionally, by the usage of storytelling, multimedia, and gamification, complicated topics have been delivered to life in a fascinating manner.

Throughout our cooperation with Nets, we confronted a number of difficult conditions ensuing from the necessity to accommodate unpredicted however important modifications to course content material. Nevertheless, because of our 3C framework, which allows all events to have full management over three key challenge streams, these amendments have been carried out with ease. These out-of-scope or unplanned modifications actually examined and confirmed the worth of this working methodology.

— Mario Buljan, CEO at eWyse Company

Studying had now change into enjoyable and its effectiveness meant that onboarding was improved. Necessary checks on the finish of every course ensured that this enchancment was additionally measurable, which meant that Mercury Processing Providers Worldwide was at all times assured of the coaching effectiveness.

Using eLearning additionally meant that Nets senior crew members may now concentrate on their core roles, new staff have been skilled from day one, and all coaching had now change into efficient and measurable.

Outcomes

Though creating customized eLearning may appear to be a frightening job that requires an preliminary funding in each money and time, the outcomes proven on this graph current a measurable Return On Funding for each single case we’ve got ever labored on.

Are you curious to find how eWyse can assist you with eLearning options?

Do not hesitate to reach out. We’re excited to listen to about your coaching challenge!

eWyse

eWyse is an award-winning company, utilizing a singular methodology referred to as the 3C Framework to assist construct excellent eLearning programs that interact, entertain, and educate learners whereas serving to firms to achieve their targets. Let’s focus on your concepts!

Initially printed at ewyse.agency.